Returns and Exchange Policy

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What items can be returned?

 

As these are food items, they cannot be returned unless

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• Your order arrived damaged

• You received a different item from your order

• We delivered your items to a different address other than those stipulated in your order. We follow the shipping address as per your order, so please ensure that this is entered correctly in full or we may not approve the refund.

 

If you are unhappy with your order in any way, please contact us here.

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Returns process

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Please contact us and fill in the return/exchange form within 3 days of receiving your orders.

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We will approve your refund or exchange via email.

 

You can then send us your item which may need to be inspected. Some faults/damage may have to be assessed by us before a refund or replacement can be issued.

 

Returned items must be unopened and unused in their original packaging for hygiene reasons.​

You will be paying for any shipping cost of items that are returned to us once they have been approved for return or exchange, unless advised.

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To ensure prompt delivery of returned items to us, we recommend using a trackable postal service, obtaining proof of posting and insuring for the value of the item.

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The returned items are your responsibility until they reach us and should be carefully packaged for posting to avoid any damage.
 
If an item is received in an unsuitable condition, it may have to be sent it back to you. We will notify you by email of the approval or rejection of your return. 

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We’re not responsible for any items returned by mistake.

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Once returned items are received it will take 3-5 business days to process the return procedure before a replacement item is sent, or a refund payment is processed.

If a refund is processed to a credit card this will take 2 - 3 days to appear on the credit card statement.
 

To begin the Return process, click on the link below, select the item(s) you would like to return and fill out the information required.

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Return forms that are incorrectly completed will create a delay in processing.

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